~ Bra att veta ~
Visas, passports and vaccinations
When booking a cruise visiting an international port, You are responsible to ensure You have all necessary visas, vaccinations and travel documents, including a passport that is valid for the minimum duration required based on the countries You are visiting. Your passport must be valid for a minimum of six months beyond the date of Your cruise return and have sufficient blank pages for entry and exit stamps and visas.
Without the necessary passport, visas and/or vaccinations, local authorities may deny You boarding, prevent You from going ashore, issue a fine or deny the ship entry into the port. It is Your responsibility to ensure You have all the necessary documentation which permits You to travel, including visas for ports at which You do not intend to disembark. We will not provide You with a refund or reimbursement for any expenses or losses incurred as a result of Your failure to comply with these requirements.
In addition, travel on a Round Trip Cruise from Australia will not be recognised by Australian Immigration to have left Australia and therefore the cruise cannot be used to revalidate an Australian visa.
Identification requirements for domestic cruises
For domestic cruises (cruises that do not visit a foreign port), a valid passport or government issued photo identification is required (Queensland Proof of Age cards will only be accepted if issued after October 2011). For Australian domestic cruises, a current Medicare card can be used for guests under 18 years of age. For New Zealand domestic cruises, an original or certified copy of the child’s birth certificate or a school pass with photo will be accepted for guests under 18 years of age.
We strongly recommend You purchase appropriate international travel insurance as soon as You pay Your deposit. As Australian Medicare and New Zealand Accident Compensation Corporation do not cover Your travel onboard, it is important that international travel insurance is purchased for all voyages (including domestic Australian itineraries which do not visit international ports). If You do not purchase international travel insurance, You will not be able to recover cancellation charges, medical costs, repatriation and other expenses that may arise if things do not go according to plan.
There are some inherent features of travel by cruise ship which You should be prepared for. Some noises and vibrations are associated with the normal operation of the ship. Maintenance may occur in certain areas of the ship while You are onboard which may affect access to these areas. Weather conditions may also require Us to restrict access to certain areas of the ship for safety reasons.
Cruise itineraries are not guaranteed
Many factors may affect Our ability to provide any particular itinerary. These include weather, mechanical difficulties, civil unrest or other unforeseen circumstances. We agree to use reasonable endeavours to provide a cruise in accordance with Our published schedules and itineraries. However, We do not guarantee itineraries and they do not form part of Your contract with us. If We are unable to operate in accordance with Our published itinerary, We may in some circumstances offer You assistance or compensation in accordance with SHIP ITINERARY & CHANGES.
Ship itinerary and changes
We will do everything We reasonably can to make sure everything goes according to plan; however, sometimes changes can happen that may affect Your holiday experience. This could include weather, mechanical difficulties, civil unrest or any other unforeseen circumstances.
In addition, We may charter all or part of the ship, or remove the ship from service where this becomes necessary. We may change the itinerary, ship or cancel the cruise due to operational or commercial requirements. We will notify You of these changes as soon as We can. If We are forced to cancel Your cruise for any reason prior to departure We will provide a full refund. Since Your itinerary is not guaranteed, please do not make any important arrangements or meetings based on the proposed itinerary.
Changes within Our control:
1. the new itinerary;
2. an alternative cruise of comparable standard, if available; or
3. cancelling the cruise for a full refund of Your fare.
Changes outside Our control:
If it is necessary to change the itinerary due to safety, maritime law, severe weather, to protect human life or health or other factors outside Our control, We will attempt to offer a revised itinerary as close as possible to the original itinerary. We will not provide any compensation in connection with the revised itinerary unless Consumer Laws require otherwise.
Guests who are pregnant at the commencement of their cruise are required to supply a doctor’s letter confirming they are fit to travel, including the estimated due date, prior to embarkation. We are unable to accept any guests who will have entered their 24th week or later at any time during the cruise.
Minimum age to travel
We welcome children 12 months and over to cruise with Us for international cruises, and children 6 months and over for domestic cruises. We are unable to accommodate infants under 12 months (international cruises) and 6 months (domestic cruises) due to limited neo-natal facilities on board and at ports of call.
Stateroom Age Requirements:
To ensure there is suitable supervision, there needs to be at least one guest 18 years or older in each stateroom. However, to accommodate families cruising together, children may occupy a separate stateroom to their parent/legal guardian, providing one child is 16 years or over.
Minimum Age to Book:
Subject to applicable laws, for cruises departing from an Australian port between 1 November and 7 January, We will permit a quota of 20 guests per cruise who are under the age of 19 and not accompanied by a responsible adult. Once this quota is filled, We will require guests who are under the age of 19 to travel in the same room as a responsible adult 19 years or older.
In addition, from 8 January to 31 January, We will permit a quota of 60 guests per cruise who are under the age of 19 and not accompanied by a responsible adult. Once this quota is filled, We will require guests who are under the age of 19 to travel in the same room as a responsible adult 19 years or older.
We can advise You at the time of booking whether the limit applies to Your booking. Carnival Cruise Line can waive the responsible adult requirement at its discretion. Any requests for review of a waiver application decision can be made by emailing Carnival Cruise Line Australia Support Department at email@example.com. In determining waiver requests We will take into account, the risks of an unauthorised event occurring, the risks of secondary supply of alcohol to minors or any other risks of excessive behaviour. The responsible adult is accountable for passengers under 19 years of age in their room for the duration of the cruise, and the ‘Travel Restrictions and Rights of the Captain’ under clause 28 will be applied to anyone who displays disruptive behaviour.
Travelling with children
Parents/Legal guardians are responsible for children at all times, including when participating in Youth Program activities. If a child displays dangerous or disruptive behaviour, the ‘Travel Restrictions and Rights of the Captain’ under clause 28 will be applied to both parent/legal guardian and child.
Children’s access to pools and spas may be restricted and adult supervision is required at all times. Guests under the age of 18 are not permitted in child free areas such as Serenity.
Prams and strollers must be collapsible and capable of being stored in Your cabin.
You acknowledge that if You are travelling with a child of whom You are not the parent or legal guardian, You are required to notify Us during the check-in process and provide a Consent Form for the Minor/s travelling with You executed by the child’s parent or legal guardian. You must provide this form at check-in counter on day of embarking Your cruise as well as carry this form with You at all times during Your cruise. You may be asked to make decisions relating to matters such as that child’s safety, health and dietary requirements, medical treatment and decisions relating to disciplinary matters.
Centre Attendance Requirements:
Carnival Cruise Line Youth programs provide highly engaging age-appropriate activities for children and teenagers between the ages of 2 and 17 years old. Carnival’s policy is to group children together according to their age. Youth Program age policies are in place so that We can provide participants with age appropriate activities and so they can mingle with children their own age. The age of the child on the day they board the cruise is the age We use for the entire holiday.
For the convenience of Our guests, Camp Carnival offers babysitting services for children aged between 12 months to 11 years each evening, from 10:00pm to 1:00am at an additional fee.
To ensure a safe and enjoyable holiday for all Our guests We prohibit bringing certain items onboard and it will be necessary for Our security staff and other parties, such as port and government agencies, to search You and Your luggage. You agree to allow such searches. We can deny boarding or disembark any person in possession of any weapons, illicit substances, explosives, incendiary devices, or other dangerous items that are strictly prohibited aboard the ship; a comprehensive list of the prohibited items can be found at https://help.carnival.com.au. You warrant that no such prohibited articles are contained in any receptacle or container carried or presented as baggage. You will be solely responsible for any and all damage and/or loss caused by Your violation of this policy, and no refund of the cruise fare will be issued.
All prohibited items will be discarded at the end of the cruise. You must contact Us within three (3) days of disembarking to claim confiscated items which may be returned to You if appropriate. Shipping and handling fees will be Your responsibility. If You do not contact Us within this time Your item will be destroyed and no compensation will be provided.
Compliance with our environmental policy
You must adhere to Our environmental policy. Any dumping or pollution of any kind including discharge of any item into the ocean and/or waterways is strictly prohibited. You will be liable for any illegal dumping or pollution.
Any willful or negligent act of discharging or releasing any unauthorised item overboard, without the express permission of the ship's staff may result in a $500 charge, per violation, posted to Your onboard account. Additionally, You will be charged the reimbursement cost of any unauthorised discharged property belonging to Us and such charge will be posted to Your onboard account. You shall also be responsible for any fines or penalties imposed on Us by any government, agency or official, or for expenses or losses caused or incurred for Your violation of this policy.
Violation of this policy may result in the disembarkation of all guests in the stateroom. Guests who are disembarked for violating Our environmental policy will be responsible for all financial charges and expenses to return home, and no refund of their unused cruise fare will be provided. Additionally, they may be prohibited from sailing with Us in the future.
Our ships operate on a ‘cashless’ system. When You check in, You will be asked to present a credit or debit card (Visa, MasterCard or American Express) which will be associated with Your onboard “Sail & Sign” card. If You provide a credit or debit card, the total amount of charges incurred on Your Sail & Sign card will be billed to the credit or debit card provided. Once onboard, credit/debit card spending will be authorised with Your issuing bank and balance holds may be taken up to the amount of purchases; some banks may hold this for up to 30 days and this will reduce the amount of funds available on Your credit/debit card account. The cardholder is responsible for amended charges discovered after the authorised guest(s) disembarks the vessel. Account owners have access to view a current statement of charges via the Sail & Sign Kiosk, Interactive TV System (IATV)(where applicable), or by requesting a printed copy at the Guest Services Desk.
By agreeing to the set-up requirements of Your Sail & Sign account, You acknowledge that, unless specifically requested, You will not receive on the last day of the cruise a refund of any cash overage in Your account that is AUD 5.00 or less. Of course, if You wish to receive a refund of the cash overage amount of AUD5.00 or less, You can retrieve it directly or submit an email to SSRefunds@carnival.com. While on board, You may cash out at any time via Our conveniently located Sail & Sign Kiosks. Cash refunds, not collected onboard, will be paid out to the account owner via check payable in Australian dollars. Mailed cash refunds are subject to a shipping and handling fee of AUD 3.00, which will be automatically deducted from the refund due; net payments will be processed no later than 30 days from settlement and mailed to the address of record provided at the timeof booking.
Service fees apply to all onboard credit card transactions. The service fee for Visa and Mastercard credit card transactions is 1.1%. For American Express the service fee is 2.3%. Service fees are subject to change and will be advised onboard.
Alcohol and gambling
We are committed to the responsible service of alcohol. There may be times when We consider it appropriate to refuse the service of alcohol to a guest for any reason. Guests must be 18 years or over to purchase or consume alcohol, or gamble onboard. Government issued photo identification may be requested (Queensland ‘Adult Proof of Age Card’ will be accepted, however the older version of Queensland ‘Card 18+’ will not be accepted).
Anyone who attempts to purchase alcohol by using false identification or the Sail & Sign card of a guest who is eighteen or older will be deemed in violation of this policy. Any guest eighteen or older who attempts to or purchases alcohol for any guest under eighteen will also be deemed in violation of this policy. Carnival has the right to disembark any guest who violates this policy as well as any adults traveling with minors who violate this policy or any other shipboard regulation.
Guests are prohibited from bringing alcoholic beverages on board. Any alcohol purchased in the vessel’s gift shops or at a port of call will be collected by Us for safe keeping and will be returned to You on the last day of Your cruise. Any uncollected alcohol will be discarded after the cruise and no compensation will be given.
Smoking is not permitted indoors on any of Our ships. This includes in guest rooms and on private balconies. For those who smoke, there are designated outdoor areas where smoking is permitted and this information will be communicated to You onboard. Electronic cigarettes can only be used in the designated smoking areas onboard.
The possession and use of recreational or medicinal marijuana and other illegal controlled substances is strictly prohibited onboard Our ships.
Any violation of Our non-smoking policy shall, in Our sole discretion, constitute a material breach of this cruise contract. In the event of a breach by You, You forfeit all rights hereunder, including the right to remain on board and We reserve the right to disembark You at any port. We will not be liable for any refund or other compensation or damages whatsoever should You be disembarked pursuant to this provision, or should any other guest disembark due to Your disembarkation. You further agree that any violation of the non-smoking policy would also cause Carnival to incur damages, including but not limited to, loss of guest goodwill, revenue, cleaning, maintenance and/or other costs. You expressly acknowledge the difficulty of ascertaining the amount of such damages, and therefore agree that a reasonable estimate of the damages for any violation of the non-smoking policy is $500. You authorise a charge in this amount as liquidated damages, as well as repatriation expenses (including airfare) against Your on board charge account, without further notice, for any violation of the non-smoking policy.
Lost or damaged luggage and personal belongings
Please make sure that all valuable and important items, such as jewellery, medicines, fragile items, and camera/computer/electrical equipment are carried in Your hand luggage and not packed in Your main luggage/suitcase or left unsecured in Your room or elsewhere onboard the ship. Once onboard, all valuables and important items should be stored in Your in-room safe.
In the event You lose any items onboard, please notify Reception immediately. If You have already disembarked please contact our Guest Care team. Due to hygiene reasons, any unclaimed clothing items will be destroyed at the end of the cruise. All other items not claimed within 3 weeks of the cruise return will be donated to charity or destroyed.
Where Consumer Laws and other laws permit us to exclude our liability, We will not be liable for loss of, or damage to, any luggage or other belongings, unless caused by our proven negligence or failure to provide services with due care and skill or that are reasonably fit for purpose.
You warrant that You are medically and physically fit for travel, and that such travel will not endanger yourself or anyone else.
Our medical centres are not required to be and are not equipped to the same standards as a land based hospital nor are they designed for the provision of extensive or continuing treatment. It is up to You to ensure that if You require doctors clearance to travel that You obtain that clearance. We may request that You provide such clearance to Us at any time.
If a guest has a condition that We decide may seriously affect the enjoyment, health or safety of themselves or any other person onboard, We can refuse or cancel a booking. Such decisions will be made giving reasonable consideration to Your circumstances and We will advise You of Our decision as soon as possible. Where Your booking is cancelled You may be entitled to a refund. Guests with restricted or limited mobility, and those with medical conditions must be self-sufficient or travel with a carer or someone who can assist with day-to-day activities. Our crew and medical staff are unable to act as personal carers.
We care about the health and safety of Our guests. If You or anyone from Your travelling party has a physical disability or medical condition which may require special assistance during the voyage, please advise Us at the time of booking; failure to do so may release Carnival from any liability for loss, damages or other compensation arising from or related in any way to such disability or condition. To better assist You, if You have a medical condition that requires medical attention, medication, or special treatment, We may ask You to complete a health questionnaire.
Guests who are bringing a wheelchair or mobility aid onboard must advise Us at the time of booking. You must provide Your own wheelchair or mobility aid and must ensure it can be stored inside Your cabin. Limited areas of the ship may not be wheelchair accessible. Please note that some ports can only be accessed using the ship’s tenders. Tender boats and tender ports are generally not accessible to guests who use a wheelchair or with significant mobility impairments.
Onboard medical centre
Each ship has a Medical Centre that is staffed by registered doctors and nurses, who, in addition to routine clinic hours, are available 24 hours a day in the event of an emergency. All of Our medical centres are well equipped to handle most medical conditions and are accredited to international healthcare quality standards.
All cruises on Our ships are outside the scope of Australian Medicare, New Zealand Accident Compensation Corporation and private health insurance. Consultations, treatments and medication are charged at private rates and must be paid by You and claimed through Your international travel insurance.
While all of Our medical centres are equipped to handle many medical conditions, there may be occasions where it becomes necessary to disembark or evacuate a guest to receive further essential medical treatment. To ensure guest safety, this decision will be made by the onboard doctor and the Captain.
All of Our medical centres are only for medical needs arising onboard and cannot cater for treatments that You know You will require while on holiday.
We are not a healthcare provider and may not be held liable for the sickness, injury or death of any guest arising from any advice, treatment, care, services or any omission by medical staff. These medical providers exercise their own medical judgement and expertise.
Other service providers
While We specialise in cruising holidays, You may choose to book other services through Us such as shore tours. We can assist You in making these arrangements; however, We act only as a booking agent. The service providers are solely responsible for the information and service offered and their conditions will apply. Where possible, We will assist in addressing any concerns You may have with these service providers.
Any arrangements made with other service providers by or for You are Your responsibility and entirely at Your own risk.
In the event that You go ashore You do so at Your own risk. You are responsible for adhering to the local laws, regulations and customs. We take no responsibility for any injury or loss that occurs while You are not onboard the ship.
Travel restrictions and rights of the captain
During the cruise the Captain will exercise complete control over the ship and take such actions as he or she thinks necessary to preserve the safety and integrity of the ship and the comfort, safety and enjoyment of the guests and crew.
You are responsible for ensuring that no travel restrictions apply to You. If police or any other authority in any jurisdiction notify Us of, or We otherwise become aware of, any matter that reasonably causes Us to believe Your presence onboard presents a risk to Your own health or safety or the health or safety of other guests and crew, we, or the Captain, may deny You boarding and may refuse or cancel any bookings from You.
Once the cruise has commenced, if a guest seriously affects the safety, well-being or enjoyment of themselves or any other person onboard, the Captain has the right to confine, sedate or disembark the guest. In such cases, We are not responsible for any expenses including Your return home. In addition, You will not be entitled to any refunds. While the Captain will always act reasonably in these circumstances, You accept that the safety, well-being and enjoyment of everyone onboard, comes first.
Leaving the cruise early
You agree to return to the ship not less than 30 minutes before the scheduled departure time. Shipboard and shore side clocks may have different times, but it is Your responsibility to return to the vessel so as not to miss ship’s departure.
If You are required, or choose, to leave the cruise for any reason (unless caused by Our proven negligence or failure to provide services with due care and skill and that are reasonably fit for purpose), We are not responsible for any expenses, including Your return home. This also applies if You do not return to the ship in time for sailing after a port visit. If We assist with any costs, You will be required to reimburse us. In addition, You will not be entitled to any refunds.
It is important to be aware that it will not always be possible to leave a cruise early, even when on an Australian domestic itinerary. Some Australian ports have strict border and quarantine restrictions which prevent cruise ship guests from discontinuing the cruise in that port, even if they are an Australian passport holder. Many international ports also have strict border restrictions and visa requirements.
Limitation of liability
Limitation of liability for Recreational Services
Save for liability for significant personal injury caused by Reckless Conduct by Us or Our servants or agents, We exclude liability for all Excluded Recreational Liabilities arising out of the supply of Recreational Services.
In this clause:
- Reckless Conduct has the meaning set out in section 139A(5) Competition and Consumer Act 2010 (Cth) (‘CCA’)
- Excluded Recreational Liabilities means liabilities described in section 139(3) of the CCA which, without limitation, includes liability for death, physical or mental injury, or contraction or aggravation of any disease
- Recreational Services has the meaning set out in section 139A(2) of the CCA.
Our liability will be reduced in proportion to any negligence or fault on Your part.
Notification of Claims
You agree to use all reasonable efforts to report any complaints or claims onboard, or otherwise bring the matter to Our attention as soon as possible. You acknowledge that failure to bring any matter to Our attention whilst onboard will limit Our ability to investigate the matter following Your cruise.
These Terms and Conditions must, so far as possible, be interpreted and construed so as not to be invalid, illegal or unenforceable in any respect, but if a provision, on its true interpretations or construction is held to be illegal, invalid or unenforceable:
A. that provision must so far as possible, be read down to the extent that it may be necessary to ensure that it is not illegal, invalid or unenforceable and as may be reasonable in all the circumstances so as to give it a valid operation; or
B. if the provision or part of it cannot effectively be read down, that provision or part of it will be deemed to be void and severable and the remaining provisions of these Terms and Conditions will not in any way be affected or impaired and will continue notwithstanding that illegality, invalidity or unenforceability.
Choice of law and jurisdiction
This contract is governed by the laws in force in New South Wales. You agree that any action You bring against Us will be brought in Australia and will be subject to New South Wales law. If You have a claim against Us, You agree only to bring an action against Us and not any of Our related bodies corporate as defined in the Corporations Act 2001 (Cth).
During the booking process and Your cruise holiday, We ask for personal information about You. By providing this information, You authorise Us to handle Your personal information in the ways indicated below:
To collect personal information within the meaning of the Privacy Act 1988 (Cth) about You:
- from any third party making a booking on Your behalf for cruise administration purposes
- if You are travelling as part of a group – from any person in the group for cruise administration purposes
- from any third party where it is necessary to provide a health service to You (including a medical disembarkation) and You are unable to provide the information directly
- for security purposes
- for accident/incident reporting, investigation and management purposes
Where lawful and reasonably necessary to perform Our functions or activities, We may be required to collect sensitive information including, information about health, race and criminal record.
To disclose Your personal information:
- to Our service providers, including mailing houses, ticketing companies, marketing agencies, emergency response providers, claims processors and lawyers for the purpose of enabling them to provide relevant services
- to Our booking centre which is located in the Philippines
- to Our customer database service providers which are located in the United States and India
- to related entities within the Carnival group of companies (headquartered in the United States and the United Kingdom with registered branch offices in Australia, New Zealand and Japan) for cruise administration and business operation purposes
- to Your Travel Agent for cruise administration purposes, including any information relating to travel bans
- where You book as part of a group - to every guest in Your group (excluding credit card details)
- to an emergency contact person You have nominated for emergency management purposes
- to government departments/agencies/bodies responsible for customs, immigration, ports, quarantine and law enforcement, including police In Australia, New Zealand and each of the ports in Your itinerary, for reporting purposes
- Where lawful We may also be required to disclose sensitive information about You to the entities listed above.
To use and disclose Your personal information, and, where lawful, Your sensitive information:
- for product research and development purposes, including conducting past guest surveys
- for sending You information about Our products and services, including by email and messaging services such as SMS, and to Us contacting You by telephone and fax (You may request to be removed from Our contact lists at any time)
- for reporting, assessing, investigating, processing and otherwise managing accidents/incidents, including disclosures to lawyers and insurers
- for public health and quarantine purposes
- for medical treatment (including medical disembarkation) purposes, including disclosures to health service providers, medical evacuation assistance companies, travel insurers, hotels, airlines, Travel Agents and, where You are unable to consent, next of kin.
Where Your onboard expenses are charged to someone else’s credit card – to deliver onboard account statements regarding those expenses to the credit card holder.
Where We need to disclose Your personal information to someone who is not in Australia – to transfer Your personal information outside Australia
Where We need to disclose Your health information to someone who is not in New South Wales or to a Commonwealth agency – to transfer Your health information outside New South Wales or to the Commonwealth agency
In the event that You lodge a complaint or claim about any matter with or in relation to Us – to use and disclose Your personal information for the purpose of reporting, assessing, investigating, processing, responding to and resolving Your complaint or claim, including disclosures to relevant government departments/agencies/bodies, courts/tribunals, Your Travel Agent, any authorised representative acting on Your behalf and lawyers. You also authorise Us to collect from any third party sensitive information about You within the meaning of the Privacy Act 1988 (Cth), and for any third party to disclose personal information about You to us, for the above-mentioned purpose.
For the safety and security of Our guests and crew, We use Closed Circuit Television (CCTV) to monitor and record public areas onboard all Our ships. In addition, shipboard crew may use body mounted cameras for security purposes. This footage and any accompanying audio recording is confidential and is not available for viewing, unless required or permitted by law. We are not responsible for any consequences arising from the viewing or other use of this footage.
In these Terms and Conditions:
"CCA" means the Competition and Consumer Act 2010 (Cth)
"Consumer Guarantee" means right or guarantees a guest may have under Consumer Laws or other rights in relation to the supply of goods or services that cannot lawfully be excluded or limited
“Consumer Laws” means schedule 2 of the CCA and any equivalent Australian or New Zealand state or territory legislation
“Consequential Loss” means any loss or damage suffered by a guest or any other person that is indirect or consequential, including but not limited to loss of revenue, loss of income, loss of business, loss of profits, loss of goodwill or credit, loss of business reputation, loss of use, loss of interest, damage to credit rating or loss or denial of opportunity
"Excluded Recreational Liabilities" means liabilities described in section 139(3) of the CCA which, without limitation, includes liability for death, physical or mental injury, or contraction or aggravation of any disease
"Reckless Conduct" has the meaning set out in section 139A(5) of the CCA; and
"Recreational Services" has the meaning set out in section 139A(2) of the CCA.
*Rates are per person, based on category 4A and above, double occupancy, capacity controlled, and cruise only. Prices subject to change without prior notice. Taxes, Fees & Port Expenses are additional per guest. Offer is capacity controlled and applies to new individual bookings only. Offer is not available on all departure dates and ships. Some restrictions (including stateroom/category availability) apply. Ships' Registry: The Bahamas, Panama & Malta.