Carnival Cruise Line Resevillkor

1. Introduction

Carnival Cruise Line / We / Our / Us means Carnival plc. You means you and all guests in your booking. You are entering into this contract with Carnival plc trading as Carnival Cruise Line (Carnival), ARBN 107 998 443.

2. Your agreement with us

These and Your Booking Confirmation are the Terms and Conditions under which You book Your cruise holiday and travel on any Carnival Cruise Line product We sell You. Once We have received the first payment towards Your cruise holiday, a legally binding agreement on these Terms and Conditions becomes effective between all guests on Your booking(s) and Us.

By making a payment, You represent that You accept and have authority from all guests (or their parent/ legal guardian) on Your booking(s) to accept on their behalf, these Terms and Conditions. Parents/legal guardians accept these Terms and Conditions on behalf of their children. It is important that You and all guests in Your booking read them carefully and understand them.

Every guest included in Your booking will have access to the booking (excluding credit card details). Any adult guest named on the booking may amend the booking.

Certain laws such as the Competition and Consumer Act 2010 (Cth) and any applicable state based consumer legislation (from here known as ‘Consumer Laws’), are in place for Your protection. They are designed to ensure Our services are provided with due care and skill and are reasonably fit for a cruise holiday. These Terms & Conditions do not alter any protection given to You by such Consumer Laws.

4. Bookings

Each cabin booked represents an individual booking. At time of booking, names as per passport, dates of birth, postal address and telephone numbers of all passengers on the booking are required. A booking, and payments on a booking, can only be made by a person aged 18 years or over.

You acknowledge that You have authority from all guests in the booking to make changes to Your booking.

We reserve Our discretion to refuse to accept a booking request from any guest or group for any reason, acting reasonably.

Each room can accommodate between one (1) and four (4) guests, depending on the room configuration. Each room booked will be assigned a unique booking reference.

If You decide to make Your booking through a registered Travel Agent, any amendments or enquiries on the booking will need to be made by Your Travel Agent.

5. Your fare

Your fare is determined by the fare type, the number of guests in Your room, its location on the ship, the amenities offered, port charges, taxes, fees and port expenses (which are all subject to change), and any applicable airfares including taxes and fees. Child fares, where available, only apply when children are the third (3rd) or fourth (4th) guest in a stateroom and are aged under 13 years. Once booked, Your fare may be subject to increased taxes, fee and port expenses. You will be notified of this before it is added to Your fare or to Your on board account.

The cruise fare includes onboard accommodation, main meals at most onboard restaurants (additional fees may apply to some menu items), entertainment and some activities onboard, gym and fitness classes as well as taxes, fees and port expenses. Additional expenses may apply to some entertainment and activities, and main meals at specialty restaurants.

A number of optional extras are also available that are not included in the cruise fare including drinks purchases, some onboard activities and entertainment, shore tours, shopping, wifi internet, laundry services, day spa services, fitness classes and additional dining options.

All prices are quoted in Australian dollars, unless otherwise noted.

In the event that a displayed price is incorrect, subject to any requirements under Consumer Law, We may retract the price and/or withdraw the product from sale and refund any payments made at the incorrect price.

Sometimes We will release promotional fares. These can be offered and withdrawn at any time. If after booking You decide to change to one of these promotional fares, You will need to cancel Your existing booking and Our ‘Refund Policy’ will apply in accordance with clause 10.

We may elect to impose a fuel supplement at any time, in which case any additional fees will apply to new bookings only. The total price quoted to You at the time of booking will be inclusive of any applicable fuel supplement.

6. Payments

Your booking is not secure until an initial deposit in cleared funds is received by Us. If Your deposit as indicated on Your Booking Confirmation is not received within three (3) working days from the date that You make the booking, Your booking will be cancelled automatically by Our system.

Depending on the proximity of the sailings or availability of inventory, full deposit or final payment may be required sooner.

All guests within a booking must travel on the same fare type. From time to time, We may release promotional fares that have different payment conditions. Please ensure You check the payment conditions at time of booking.

Please ensure You check the payment conditions, including the deposit requirements, at the time of booking as some promotional fares may have specific payment conditions that may differ from those listed above. Some promotional fares may also require full payment at the time of booking. Your deposit and final payment due dates will be indicated on Your Booking Confirmation. If We have not received Your deposit or final payment by the due date, the booking will be cancelled automatically and Our Refund Policy will apply in accordance with clause 10.

Deposit Required*:

Cruise Duration: 1 - 6 days
Deposit Amount: $150
Final Balance Due: 75 Days

Cruise Duration: 7 - 16 days
Deposit Amount: $250
Final Balance Due: 75 Days

Cruise Duration: 17+ days
Deposit Amount: $400
Final Balance Due: 75 Days

*Children under 12 years pay 50% of the required deposit. Final payment is due 75 days prior to departure.

When booking through a travel agent, they may have different payment conditions. Please check with Your travel agent at the time of booking.

7. Name changes

Once You have made Your booking, please check Your Booking Confirmation or with Your Travel Agent to ensure the details are correct.

One original guest from the booking must always remain in the stateroom. If all original guests cancel / are replaced, the booking will be subject to Our ‘Refund Policy’ in accordance with clause 10.

If a cancelling guest was the only person that qualified the booking for a promotional fare (eg. past guest fare), additional and remaining guests will no longer be entitled to this promotional fare. The booking will revert to a different fare and the remaining guests will need to pay the difference in cost, if any.

Changes can only be made up to 72 hours before departure.

8. Room changes

When making a booking with a specific room number, please advise Us or Your Travel Agent at the time of booking if You do not want Your room changed. This means that You would not be offered a complimentary upgrade to a higher priced category, if one was to become available. Please note We reserve the right to move You from a previously assigned room for operational reasons, which include and are not limited to the following: when the number of people booked in the room is less than the number of beds in the room, or to accommodate a guest with a special medical condition; disabled guests have priority over rooms designed for the physically disabled.

In addition, when a booking is made and a specific room number is not selected (known as a ‘Guarantee’), the room will be allocated at Our discretion in the category booked, or a higher priced category, at a later date, up to departure.

9. Changing your cruise holiday

We understand that on occasion You may need to change Your travel plans. When that happens, the following applies. You are entitled to "one free change" to a different cruise under the following terms:

Days Prior – Option

121 days or more prior to departure – One free change to a different Carnival cruise departing from Australia.

120 days or less prior to departure – Our ‘Refund Policy’ will apply in accordance with clause 10.

10. Refund policy

Although We would love to see You onboard, We understand that plans can change. Should You need to cancel Your booking, We ask that You notify Your Travel Agent or Our Customer Service team at Your earliest convenience.

Reservations will be held until 30 minutes prior to departure. No refunds will be made in the event of "no shows", unused tickets, partially used tickets, or cancellations received less than 14 days prior to departure or after the start of the cruise. For our refund policy related to group bookings, partial ship charters or full ship charters refer to your charter contract or group booking agreement for terms and conditions.

Refund Terms & Discounted Fares

Days Prior: 181 days or more
Refund Amount: Total fare

Days Prior: 180 - 76 days
Refund Amount: Total fare minus deposit amount

Days Prior: 75 - 43 days
Refund Amount: 75% of total fare

Days Prior: 42 - 15 days
Refund Amount: 50% of total fare

Days Prior: 14 Days or less
Refund Amount: No refund

'Total fare' is the total amount payable to Us for Your booking. Any additional fees charged by airlines due to cancellation, will also be passed onto guests.

Please note, Your Travel Agent and promotional fares may have different cancellation and refund terms. Please ensure You check these at time of booking.

Special terms and conditions
Early Saver Sale

Onboard Credit offer is non-transferable/non-refundable. It is provided as a credit to your Sail & Sign account of $12.50 per person up to $25 per stateroom on 2-5 day sailings, and $25 per person up to $50 per stateroom on 6+ day sailings. The Early Saver fare is subject to availability and is capacity controlled. $50 per person deposit is applicable for 2-8 day sailings (includes Alaska 7/8 day but excludes Europe, Mardi Gras, Vista, Horizon, & Panorama sailings). $149 per person deposit is applicable to Mardi Gras, Vista, Horizon, & Panorama sailings. $199 per person deposit is applicable to 9+ day sailings, rest of Alaska, & Europe. Deposit is non-refundable, is applicable to sailings outside of final payment due date, and is valid for all ships, stateroom types and sail dates. Changes made to the reservation may result in the assessment of cancellation penalties or service fees. Full names are required for each guest. Carnival reserves the right to withdraw and/or change offer at any time without prior notice. Price Protection applies to the cruise fare only and does not include Taxes, Fees and Port Expenses. Taxes, Fees and Port Expenses range from $63.14 to $395.00, and are assessed on a per guest basis for all guests according to the itinerary. Early Saver fare is backed by a unique price protection policy (only available to bookings made in USD currency) that allows you to adjust your cruise fare to the best available fare for a like category stateroom (no downgrades allowed) advertised by Carnival and available to the general public. Price protection will be subject to the prevailing Taxes, Fees and Port Expenses and/or fuel supplement if applicable. Carnival will honor your request for price protection if the reduction on the total amount paid for your booking results only from a lower cruise fare and not from the booked ancillary services, such as air, transfers, pre-paid gratuities, or Taxes, Fees and Port Expenses. The guest is responsible for increases to ancillary services such as air, resulting from changes to ship and/or sail date, or adjustments to cruise fare. Early Saver price protection does not apply to group rates, membership programs, charters, select promotional fares, travel agent rebates, or other travel agent promotions not offered by Carnival to the general public. When re-pricing to a new promotion, guest assumes all terms and conditions of the new promotion and may forfeit any or all features associated with the original fare, such as cabin assignment, onboard credit, an upgrade, special deposit and payment terms, etc. A $50 change fee per guest will be assessed for ship and/or sail date changes made prior to final payment due date. Remaining funds are nonrefundable/nontransferable and will be held as a future cruise credit to be applied to your cruise fare on a sailing within 24 months from the date of cancellation. Guest may select the stateroom, but a minimum purchase of category 4A is required. Offer does not apply to Carnival Australia. Offer applies to new bookings made between November 13, 2019 and November 16, 2019. Offer is applicable on sailings through April 2022 where Early Saver is available. Request rate codes OCS. Ships' Registry: The Bahamas, Panama & Malta.

Free Room Upgrades Sale

Cruise rates are in US dollars, per person and based on double occupancy. Offer is capacity controlled and is not combinable with any other discount or promotional offer. Rates may vary by ship, stateroom type and sail date. Changes made to the reservation may result in the assessment of cancellation penalties or service fees. Category restrictions and exclusions apply. Carnival reserves the right to withdraw and/or change offer at any time without prior notice. Offer is for the cruise fare only and does not include Taxes, Fees and Port Expenses. Taxes, Fees and Port Expenses range from $63.14 to $395.00, and are assessed on a per guest basis for all guests according to the itinerary. Guest may select the stateroom, but a minimum purchase of category 4A is required. Upgrades are automatically assigned at the time of booking and are based on availability in like to like categories only (interior to interior, ocean view to ocean view and balcony to balcony). Free room location upgrade is not available on upper/lower, obstructed, and cove categories. Subsequent upgrades in lieu of price protection will no longer be offered. Cancellation penalties apply. Offer bookings made as part of a group will include amenities. Offer is applicable on select sailings through February 2020 where Early Saver has expired. Offer does not apply to Carnival Australia. Offer is applicable on new bookings made between November 13, 2019 and November 19, 2019. Please request rate code PBP. Ships' Registry: The Bahamas, Panama & Malta.

More = Merrier Sale

Carnival reserves the right to offer promotional cruise fares that require a minimum occupancy requirement per cabin. When the booked cruise fare is contingent to a minimum occupancy requirement per cabin, cancellation of one or more guests in a cabin may cause a re-adjustment of the guests booked cruise fare according to the prevailing and eligible rate. Final payment in full of the recalculated fares for all remaining guests in a cabin is due by 11:59:59 p.m. on the eve before the start of the cancellation penalty period. Failure to make timely final payment in full of the recalculated fares for all remaining guests in a cabin will result in automatic cancellation of the reservation for the entire cabin. Offer is non-transferable and has no cash value. Cruise rates are in U.S. dollars, per person and based on triple and quad occupancy. Offer is capacity controlled and is not combinable with any other discount or promotional offer. Rates may vary by ship, stateroom type and sail date. Changes made to the reservation may result in the assessment of cancellation penalties or service fees. Category restrictions and exclusions apply. Carnival reserves the right to withdraw and/or change offer at any time without prior notice. Offer is for the cruise fare only and does not include Taxes, Fees and Port Expenses. Taxes, Fees and Port Expenses range from $63.14 to $395.00, and are assessed on a per guest basis for all guests according to the itinerary. Offer is applicable in guarantee categories IS/OV/BL only. Guests who select the oceanview, balcony stateroom types may be assigned partially to fully obstructed views. Carnival will assign the stateroom at a later time. Subsequent upgrades in lieu of price protection will no longer be offered. Cancellation penalties apply. Group bookings are supported. Amenities are must buy up. Offer is applicable on select sailings through April 2020. Offer is applicable on new bookings made between November 13, 2019 – November 19, 2019. Please request rate code PMP. Ships' Registry: The Bahamas, Panama & Malta.

Sailing to Savings Sale

Cruise rates are in US dollars, per person and based on double occupancy. Offer is capacity controlled and is not combinable with any other discount or promotional offer. Rates may vary by ship, stateroom type and sail date. Change fees are not assessed outside of the final payment window. Category restrictions and exclusions apply. Carnival reserves the right to withdraw and/or change offer at any time without prior notice. Offer is for the cruise fare only and does not include Taxes, Fees and Port Expenses. Taxes, Fees and Port Expenses range from $63.14 to $395.00, and are assessed on a per guest basis for all guests according to the itinerary. Offer is applicable in cabin assignment categories only. Refundable deposit subject to cancellation penalties. Offer bookings made as part of a group will include amenities. Offer is applicable on select sailings through April 2022. Offer is applicable on new bookings made between November 1, 2019 – November 30, 2019. Please request rate code PB4. Ships' Registry: The Bahamas, Panama & Malta.

Fun Select

Cruise rates are in US dollars, per person and based on double occupancy. Offer is capacity controlled. Category restrictions and exclusions apply. Carnival reserves the right to withdraw and/or change offer at any time without prior notice. Cruise Fare does not include Taxes, Fees and Port Expenses. Taxes, Fees and Port Expenses range from $48.38 to $412.00, and are assessed on a per guest basis and according to the itinerary. Guest may select the stateroom, but a minimum purchase of category 4A is required. Upgrades are automatically assigned at the time of booking and are based on availability in like to like categories only (interior to interior, ocean view to ocean view and balcony to balcony). Subsequent upgrades in lieu of price protection will no longer be offered. Carnival reserves the right to assess a change fee according to the date of the request, the length of the cruise, and the actual cruise sail date. Cancellation penalties apply. Request rate code PNS. Ships' Registry: The Bahamas, Panama & Malta.

Lowest Price Guarantee

The Lowest Price Guarantee applies to the cruise fare only. The Lowest Price Guarantee protection will not apply to prevailing Taxes, Fees & Port Expenses. Lower rates must be publicly advertised fares available to the general public and exclude group rates, membership programs, charters or other Travel Agent promotions not offered by Carnival to the general public, including but not limited to travel agent rebates. To submit a Lowest Price Guarantee claim, visit carnival.com online and complete all the information required on the Lowest Price Guarantee claim form. You will be asked to provide the lower rate amount and where the rate can be found. Lower rate must: i) be for the same ship, sail date, stateroom category and number of guests; and ii) be available for booking at the time Carnival reviews your completed Lowest Price Guarantee claim form. All Lowest Price Guarantee claim forms must be submitted online within 48 hours of booking your cruise and verified by Carnival in order to qualify for the onboard credit. The onboard credit is non-refundable, non-transferable and has no cash value. Any unused portion of the onboard credit will be forfeited. Lowest Price Guarantee program may be discontinued or changed at any time. Offer is not available on Carnival Australia sailings. For cruises visiting Cuba: (1) cost of required visa ($75 per person) is additional and will be applied to the onboard Sail * Sign account; and (2) passports are required.

Past Guest Offer

Cruise rates are in US dollars, per person and based on double occupancy. Offer is capacity controlled. Category restrictions and exclusions apply. Carnival reserves the right to withdraw and/or change offer at any time without prior notice. Cruise Fare does not include fuel supplements charges and/or government taxes and fees. Government taxes and fees range from $48.38 to $412.00, and are assessed on a per guest basis and according to the itinerary. Guest may select the stateroom, but a minimum purchase of category 4A is required. Offer is valid only for past guests with an official past guest number. Upgrades are automatically assigned at the time of booking and are based on availability in like to like categories only (interior to interior, ocean view to ocean view and balcony to balcony). Subsequent upgrades in lieu of price protection will no longer be offered. Cancellation penalties apply. For cruises visiting Cuba: (1) cost of required visa ($75 per person) is additional and will be applied to the onboard Sail * Sign account; and (2) passports are required. Request rate code DP3. Ships' Registry: The Bahamas, Panama and Malta.

Military Offer

Cruise only rates are in U.S. dollars, per person, based on double occupancy. Cruise Fare does not include Taxes, Fees and Port Expenses. Taxes, Fees and Port Expenses range from $48.38 to $412.00, and are assessed on a per guest basis for all guests according to the itinerary. Carnival reserves the right to assess a change fee according to the date of the request, the length of the cruise, and the actual cruise sail date. Offer is capacity controlled and is not applicable with any other discount or promotional offer. Carnival reserves the right to withdraw and/or change offer at any time without prior notice. Normal individual deposit and cancellation policies will apply. Applicable to active/retired US Military and Canadian National Defense members are permitted to book one cabin. Eligibility documents must be submitted to interline@carnival.com for confirmed reservations within 72 hours for cruises outside one week prior to sailing and 24 hours for cruises within one week prior to sailing. Failure to comply with this policy will result in Carnival rescinding the Military discount. Offer does not apply to Carnival Australia sailings. For cruises visiting Cuba: (1) cost of required visa ($75 per person) is additional and will be applied to the onboard Sail * Sign account; and (2) passports are required. Please request fare code PM1. Ships' Registry: The Bahamas, Panama & Malta.

Last Minute Canadian Guarantee Resident Rate

Cruise rates are per person and based on double occupancy. Offer is not combinable with any other discounted or promotional offer. Group bookings are supported. Amenities are must buy up. At least one person in the stateroom must be a resident of an eligible Canadian Province to book this rate. Proof of residency required at the time of embarkation. Offer is not available to Carnival Australia sailings. For cruises visiting Cuba: (1) cost of required visa ($75 per person) is additional and will be applied to the onboard Sail * Sign account; and (2) passports are required. Offer is applicable in guarantee categories IS/OV/BL only. Carnival will assign the stateroom at a later time. Some restrictions (including stateroom/category availability) apply.

Last Minute Military Guarantee Rate

Offer is not combinable with any other discounted or promotional offer. Amenities are must buy up. Guest selects room type & carnival assigns the location. Offer is applicable in guarantee categories IS/OV/BL only. Carnival will assign the room at a later time. Some restrictions (including stateroom/category availability) apply. Available to the following members of the United States Military: active personnel, reserve personnel, active cadets, U.S. Coast Guard personnel, active member of the National Guard, Uniformed members of the USPHS (U.S. Public Health Services), retired personnel. Also available to the following members of Canadian National Defense: active personnel, reserve personnel, retired personnel. For cruises visiting Cuba: (1) cost of required visa ($75 per person) is additional and will be applied to the onboard Sail * Sign account; and (2) passports are required. Military member can book only 1 room at this rate & must sail in that room. Verification documents must be submitted for confirmed reservations within 72 hrs for cruises outside one week prior to sailing & 24 hrs for cruises within one week prior to sailing.

Last Minute Seniors Guarantee Rate

Cruise rates are per person and based on double occupancy. Offer is not combinable with any other discounted or promotional offer. Group bookings are supported. Amenities are must buy up. Discounted rate for clients 55 or older. One guest in stateroom must be a senior. Guest selects stateroom type and carnival assigns the location. Offer is not available to Carnival Australia sailings. For cruises visiting Cuba: (1) cost of required visa ($75 per person) is additional and will be applied to the onboard Sail * Sign account; and (2) passports are required. Offer is applicable in guarantee categories IS/OV/BL only. Carnival will assign the stateroom at a later time. Some restrictions (including stateroom/category availability) apply.

Shore Excursions - Best Price Guarantee

In order to be eligible to receive the Best Price Guarantee, you must (1) reserve the applicable shore excursion(s) prior to the commencement of your cruise; and (2) complete and submit an online Shore Excursion Best Price Guarantee claim form at least seven (7) days prior to the commencement of your cruise. Shore Excursion Best Price Guarantee claim forms can be found at http://www.carnival.com/request-forms/shore-excursion-best-price-guarantee.aspx. Failure to meet any of the following conditions will result in your claim form being rejected. ® Carnival Cruise Line will review your claim within two (2) business days. Lower rate must be publicly advertised and available to the general public at the time your claim is filed, as determined by Carnival Cruise Line personnel. Rates offered on membership program websites, corporate discounts or rates; group, charter, rewards program, incentive, meeting, convention, consolidator or interline prices; prices obtained via auction or similar process; or prices available only by using a coupon or other promotion not offered to the general public are ineligible. The Best Price Guarantee is available only for exact shore excursion matches, for example, duration of the shore excursion, transportation fees, and the exact same dates of the shore excursion as booked through Carnival Cruise Line. The Best Price Guarantee is not available for shore excursions booked through any third-party where excursion details are unknown until after purchase. If your claim meets these requirements, Carnival Cruise Line will issue a non-refundable onboard credit worth 110% of the price difference. An email confirming the outcome of the request will be sent to you. If you cancel your excursion, your onboard credit will also be cancelled. The onboard credit is nonrefundable, non-transferable, and has no cash value. The onboard credit must be used during the applicable cruise. Any unused portion of the onboard credit will be forfeited. Carnival Cruise Line reserves the right in its sole discretion to modify or discontinue the Shore Excursion Best Price Guarantee or to restrict its availability to any person, at any time, for any or no reason, and without prior notice or liability to you. The terms that are in effect at the time of your booking will determine your eligibility under the Shore Excursion Best Price Guarantee. No change in the Shore Excursion Best Price Guarantee will affect any coupon that has already been issued to you. The failure by Carnival Cruise Line to enforce any provision of these Terms & Conditions shall not constitute a waiver of that provision.

Spa – Save Up to 20% Offer

Spa, “save up to 20% offer” includes discount pricing that has already been applied to the final pricing showed. Discount level may vary based on time selected for spa booking and availability. Discount offer may be used in combination with other offers. Discount does not include taxes and fees that may be levied. The failure by Carnival Cruise Line to enforce any provision of these Terms & Conditions shall not constitute a waiver of that provision. Carnival Cruise Line reserves the right in its sole discretion to modify or discontinue the spa discount or to restrict its availability to any person, at any time, for any or no reason, and without prior notice or liability to you.

Shore Excursions - 48 Hour After Booking Offer (20%, 10%, 15%, 5% Offers)

In order to be eligible to receive the coupon offer for this promotion, you must (1) reserve the applicable shore excursion prior to the commencement of your cruise; and (2) the order must be placed with 48 hours of booking your cruise. This offer is not available for any tours occurring in Alaska, Cuba or Hawaii. If you cancel your excursion 24 hours prior to sailing, a refund will be issued to the originating credit card. If you cancel your excursion onboard, an onboard credit will be issued. The onboard credit is nonrefundable, non-transferable, and has no cash value. The terms that are in effect at the time of your booking will determine your eligibility under the Shore Excursion coupon offer. No change in the Shore Excursion discount offer will affect any coupon that has already been issued to you. The failure by Carnival Cruise Line to enforce any provision of these Terms & Conditions shall not constitute a waiver of that provision.

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