Celebrity Cruises resevillkor
Avboknings- och återbetalningspolicy
Select fare programs require the payment at the time of booking of a nonrefundable deposit. That deposit amount shall not be refunded at any time after it has been paid. Change fees will apply to bookings for which the deposit is nonrefundable.
Cancellation of Cruise or CruiseTour
You may at any time prior to departure cancel your cruise in return for payment of a cancellation fee, see below. If you want to cancel your cruise, you must inform us or your travel agent immediately. Cancellations shall be made over the telephone. Cancellation notices are effective when received by the Operator.
The following conditions apply to cancellation (in Sweden), the cancellation cost is per person for the cruise itself:
For sailings that are up to 15 nights long
Cost per person in case of cancellation (for trips booked until 1 April 2024):
- Cancellation 8 days or less before departure: 100% of the basic price of the trip*
- Cancellation between 9 and 15 days before departure: 50% of the fare paid*
- Cancellation between 15 and 30 days before departure: 25% of the fare paid*
- Cancellation 31 days or more before departure: SEK 500 per person*
Cost per person in case of cancellation (for trips booked from 2 April 2024):
- Cancellation 14 days or less before departure: 100% of the fare paid*
- Cancellation between 15 and 30 days before departure: 75% of the fare paid*
- Cancellation between 31 and 49 days before departure: 50% of the fare paid*
- Cancellation 50 days or more before departure: SEK 2 000 per person* (deposit)
For sailings that are 15 nights or longer
Cost per person in case of cancellation (for trips booked from 2 April 2024):
- Cancellation 30 days or less before departure: 100% of the fare paid*
- Cancellation between 31 and 60 days before departure: 75% of the fare paid*
- Cancellation between 61 and 74 days before departure: 50% of the fare paid*
- Cancellation between 75 and 119 days before departure: 25% of the fare paid*
- Cancellation 120 days or more before departure: SEK 5 460 per person* (deposit)
For Galapagos sailings
Cost per person in case of cancellation (for trips booked from 2 April 2024):
- Cancellation 30 days or less before departure: 100% of the fare paid*
- Cancellation between 31 and 60 days before departure: 75% of the fare paid*
- Cancellation between 61 and 90 days before departure: 50% of the fare paid*
- Cancellation between 91 and 120 days before departure: 25% of the fare paid*
- Cancellation between 121 and 149 days before departure: 10% of the fare paid*
- Cancellation 150 days or more before departure: deposit amount per person*
* The cancellation charge policies set forth above vary for single occupancy or for the third, fourth or higher occupants in a stateroom or for groups. Consult your travel agency or call Celebrity for further details. Carrier reserves the right to offer promotional cruise fares or other offers that may modify the cancellation policies set forth above.
Any cancellation protection is not refunded on cancellation.
For Passengers who have booked a CruiseTour and desire to cancel their tour portion while retaining the Cruise, refunds of the CruiseTour Fare (including any applicable supplement charges) shall be made in accordance with the following cancellation policy. Guests who convert their CruiseTours to a cruise only booking within forty-two (42) days of the start date of the tour segment of the CruiseTour will be subject to a cancellation charge. The amount of that charge varies depending on the location of the CruiseTour and/or its length. For the specific amount of the charge, visit our FAQ section.
Cancellation by the Passenger after the Cruise or CruiseTour has begun, early disembarkation of the Passenger for any reason, including pursuant to any provision of this Ticket Contract, or “no-shows” shall be without refund, compensation, or liability on the part of the Carrier whatsoever.
If Carrier received payment via credit card, the refund will be made to that credit card. If Carrier received payment from your travel agent, the refund will be provided back to that travel agent.
For cancellations of air flights, hotel stays, transfer services, shore excursions, pre-purchased amenities, CruiseCare, pre-booked services (such as spa, photography or wedding services) and pre-booked arrangements such as specialty dining, see the applicable terms and conditions for any applicable cancellation charges.
Cruise/vacation cancellation protection
With the CruiseCare® Cancellation Penalty Waiver (non-insurance feature provided by Celebrity Cruises®), if you need to cancel your cruise, Celebrity Cruises® will waive the non-refundable cancellation provision of your cruise ticket contract and pay in cash the value of the unused portion of your prepaid cruise vacation in the event you or your travel companion need to cancel your cruise vacation (for specified reasons). Also, if you or your travel companion need to cancel for "any other reason," you may be eligible for Cruise Credits (up to 75% of the non-refundable, prepaid cruise vacation cost). Guests must cancel their cruise prior to departure and must request a refund through the program administrator to be eligible for cash reimbursement or future cruise credits, as applicable. Credits expire one year after the issue date, are nontransferable, and are not applicable to holiday or inaugural sailings. Credits have no cash value and, if applied to a booking of lesser value, will not result in a cash refund of any difference. Credits may not be used for deposits, only final payment, and can be used only on the cruise brand originally booked. Only original copies of credit letters will be accepted; copies or altered letters may not be used. CruiseCare® is not in effect until the plan cost has been received by Celebrity, in addition to any cruise deposits/payments due.
Celebrity Cruisecare® highlights:
- Trip Cancellation*: up to 100% back if you cancel (or interrupt) your cruise for one of the program’s specific reasons
- Cancel for Any Reason*: 75% future cruise credit if you cancel for any reason (and we mean ANY reason!)
- Trip Interruption: up to total trip cost if you can't start or finish your cruise vacation because you're sick or hurt, there's a death in the family or another covered reason
- Trip Delay: up to $500 for catch-up expenses
- Accident Medical: up to $10,000 if you get hurt on your cruise vacation
- Sickness Medical: up to $10,000 if you get sick on your cruise vacation
- Emergency Medical Evacuation: up to $25,000 if you need emergency medical transportation
- Baggage Protection: up to $1,500 if your bags are lost, stolen, or damaged
- Bag Delay: up to $500 to buy necessary personal items if your bags are delayed
- 24/7 Worldwide Emergency Assistance: Travel and medical assistance anywhere in the World provided by On Call International